Shauna Geraghty is the SVP, Global Head of People & Talent at Talkdesk. Shauna joined Talkdesk, the Series D global cloud contact center leader, in 2012 as the first U.S. employee, where she initially helped scale Talkdesk’s Marketing team from the ground up. In 2016, she was tapped to establish Talkdesk’s Talent Acquisition function and since then has helped grow Talkdesk to over 1,500 employees globally and achieve a $10B+ valuation.
In this discussion, Shauna..
- Discusses the effects of today's hiring environment
- Walks us through Talkdesk's framework for assessing quality of hire throughout the entire employee lifecycle
- Shares tactical insights gained from her team's shift from quantity to quality of hire